Studio Policies

Creating a Clean, Respectful, and Joyful Ride—Together
To keep our classes safe, smooth, and fun for everyone, please take a moment to review our community guidelines. Whether you're a first-time rider or a seasoned regular, these policies help us ride strong—together.

⏰ Arrive Early
Please arrive 5–10 minutes before class starts. Doors lock at the start of class and late entry is not allowed, as it disrupts the experience for others.
First time rider? Please come 15 minutes early so we can help you with bike setup and walk you through the safety basics.

🔒 Leave Valuables Behind
Please don’t bring valuables into the studio. Lockers are available in the gym area for bags, jackets, keys, and street shoes.

📵 No Phones in Studio
We ask that all cell phones be turned off or left outside the studio. This is your time to disconnect and ride—please respect the space and your fellow riders. We love a selfie (just before or after class please!)

👟 Indoor Shoes Only
Leave outdoor shoes in the locker area. Bring clean, indoor-use shoes—cycling shoes are ideal, but not required—to help keep our studio clean and safe.

🚪 On Time & Together
Classes begin and end as a community. If you need to leave early, please notify your instructor before class begins. Otherwise, we ask that you stay for the full ride.

⏳ Cancellation Policy
We have a 10-hour cancellation window. Cancelling within 10 hours will result in a $15 fee. No-shows will be charged $25. This applies to guests as well—the member who signs them up will be charged.

🤫 Quiet, Please
Let’s save conversations for after class. Talking during class can be distracting. We love the energy of friends riding together, but let’s stay focused during the workout.

🧼 Mind Your Hygiene
Please wear clean clothes and apply deodorant before class. (We keep some in the bathrooms if you forget!) Your neighbors will appreciate it.

🤝 Say Hi to Your Neighbor
Joy Ride is all about community. Take a moment to say hello to the person next to you before class starts. We’re all in this together!

❓Need Help? Ask!
Your instructor is here for you. Whether it's adjusting your bike, using resistance bands, or clipping in, don’t hesitate to ask for assistance.

🌸 Scent-Neutral Space
We’re a scent-neutral studio. Please avoid heavy perfumes, body sprays, or colognes—but do wear deodorant. We want everyone breathing easy during class.

💧 Clear Liquids Only
Only clear liquids in closed bottles are allowed in the studio. Save the coffee or sports drinks for before or after your ride.